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| CENTURY 21 Solutions Realty - As an Orlando,
Florida real estate market leader and as a member of the
National Association of Realtors®
we have voluntarily agreed to hold ourselves
the standards set forth in the Pathways to Professionalism
shown below. |
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Pathways to Professionalism
Pathways to Professionalism is a list of professional
courtesies for voluntary use by REALTORS®.
Originally developed by the Professional Conduct Work Group
in 1998, the "Pathways to Professionalism" was updated and
approved by the NAR Board of Directors at the 2004 Annual
Conference and Expo.
Download
a Microsoft Word version of Pathways to Professionalism
Pathways Video:
The REALTOR®
Association of West/South Suburban Chicagoland took the NAR
Pathways to Professionalism
one step further by developing a dynamic fifteen minute
video articulating its key concepts and courtesies. With the
Association's concurrence, segments of this video are
available for viewing from Realtor.org.
<watch the video>
Pathways to Professionalism
While the Code of Ethics and Standards of Practice of the
National Association establishes objective, enforceable
ethical standards governing the professional conduct of
REALTORS®,
it does not address issues of courtesy or etiquette. Based
on input from many sources, the Professional Conduct Working
Group of the Professional Standards Committee developed the
following list of professional courtesies for use by
REALTORS®
on a voluntary basis. This list is not all-inclusive, and
may be supplemented by local custom and practice.
I.
Respect for the Public
- Follow the “Golden Rule” – Do unto others
as you would have them do unto you.
Respond promptly to inquiries and requests for
information.
Schedule appointments and showings as far in advance
as possible.
Call if you are delayed or must cancel an
appointment or showing.
If a prospective buyer decides not to view an
occupied home, promptly explain the situation to the
listing broker or the occupant.
Communicate with all parties in a timely fashion.
When entering a property, ensure that unexpected
situations, such as pets, are handled appropriately.
Leave your business card if not prohibited by local
rules.
Never criticize property in the presence of the
occupant.
Inform occupants that you are leaving after
showings.
When showing an occupied home, always ring the
doorbell or knock – and announce yourself loudly –
before entering. Knock and announce yourself loudly
before entering any closed room.
Present a professional appearance at all times;
dress appropriately and drive a clean car.
If occupants are home during showings, ask their
permission before using the telephone or bathroom.
Encourage the clients of other brokers to direct
questions to their agent or representative.
Communicate clearly; don’t use jargon or slang that
may not be readily understood.
Be aware of and respect cultural differences.
Show courtesy and respect to everyone.
Be aware of – and meet – all deadlines.
Promise only what you can deliver – and keep your
promises.
Identify your REALTOR®
and your professional status in contacts with the
public.
Do not tell people what you think – tell them what
you know.
II. Respect for Property
- Be responsible for everyone you allow to
enter listed property.
Never allow buyers to enter listed property
unaccompanied.
When showing property, keep all members of the group
together.
Never allow unaccompanied access to property without
permission.
Enter property only with permission even if you have
a lockbox key or combination.
When the occupant is absent, leave the property as
you found it (lights, heating, cooling, drapes, etc). If
you think something is amiss (e.g. vandalism) contact
the listing broker immediately.
Be considerate of the seller’s property. Do not
allow anyone to eat, drink, smoke, dispose of trash, use
bathing or sleeping facilities, or bring pets. Leave the
house as you found it unless instructed otherwise.
Use sidewalks; if weather is bad, take off shoes and
boots inside property.
III. Respect for Peers
- Identify your REALTOR
®
and professional status in all contacts with other
REALTORS®.
Respond to other agents’ calls, faxes, and e-mails
promptly and courteously.
Be aware that large electronic files with
attachments or lengthy faxes may be a burden on
recipients.
Notify the listing broker if there appears to be
inaccurate information on the listing.
Share important information about a property,
including the presence of pets; security systems; and
whether sellers will be present during the showing.
Show courtesy, trust and respect to other real
estate professionals.
Avoid the inappropriate use of endearments or other
denigrating language.
Do not prospect at other REALTORS®’
open houses or similar events.
Return keys promptly.
Carefully replace keys in the lockbox after
showings.
To be successful in the business, mutual respect is
essential.
Real estate is a reputation business. What you do
today may affect your reputation – and business – for
years to come.
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